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Single Point of Access

Single Point of Access

The Department of Community Mental Health established the Single Point of Access (SPOA) to remove barriers to successful community living for adults with serious mental illness. The goal of the SPOA is to ensure service access to high-need individuals while increasing integration and community tenure.

Recipients can access residential, case management, and Assertive Community Treatment (AOT) services through the SPOA application. Upon submission of the application and appropriate supporting documentation, each request for service is reviewed at the housing and/or case management SPOA meeting.  A service provider is assigned based on the type, level and availability of the service requested.

Each of the committees meets biweekly and is made up of departmental staff, local service providers and recipient representation.

How does the SPOA work?
The SPOA application is reviewed by the respective committee(s) and assigned to a service provider. Applicants are encouraged to describe their individual needs in their own words on the application. There are limited resources, but consideration is given to the individual’s preferences whenever possible.

Once an individual’s application is given to a provider, it is the expectation that the recipient will be contacted within five business days to schedule an interview.

If the individual’s application is accepted, the case is opened with case management or an admission date is projected for housing.

If the service provider does not feel that they can provide the appropriate level of care, the application is returned to the respective SPOA committee for further discussion and possible reassignment.

What documentation is required?
In addition to the SPOA application, the following documents are required:

  • Comprehensive psychosocial assessment
  • Psychiatric assessment including DSM-IV diagnosis
  • Hospital admission and discharge plan as appropriate
  • Consent to release information form

For application to community residence or treatment apartment, additional documents are required as well:

All documentation must be current within 90 days of the application unless otherwise indicated.

Who is eligible?
In order to be eligible for assistance through the SPOA, a person must be:

  • Over 18 years old
  • Considered seriously mentally ill
  • In need of the service, because his or her serious mental illness significantly impairs his or her  ability to access housing or other services

Online SPOA application
If you choose to complete the application online, for which accompanying clinical documentation must be faxed to (914)813-4364.

Note: The online SPOA application must be used with Internet Explorer 7.0 or greater.  It currently is not compatible with Firefox or Chrome.

SPOA application paper form
If you prefer to download, print, complete and mail the paper form of the SPOA application, you may.

Once completed, mail the form to:
Department of Community Mental Health
112 East Post Road, 2nd Floor
White Plains, New York 10601

You may also scan the completed application and forward it by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..

How do I contact the SPOA?
If you have any questions, contact us by phone at (914) 995-5245.